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Every project is different so there is not a "one size fits all" solution to the process we use. There are differences between residential vs commercial and bulk production vs bespoke work. We will try to briefly outline most all of the actions and steps we utilize on a broad spectrum so you get a big picture view of how we may work together on your project, even if all the steps do not apply.

  • All projects begin as an idea, or in the conceptual stage. This is the birth of the project. This is the point where many homeowners will contact us.
  • After the conceptual stage the project moves into the planning stage. We have our idea and we are now ready to move forward with planning on how we will implement it, and how we will manufacture it. This is typically the stage where architects, designers, project managers and similar will first contact us.
  • The next stage is the manufacturing stage.


noun: process; plural noun: processes

A series of actions or steps taken in order to achieve a particular end.

  • Consult
    This is the initial contact with us either by email or phone or both. We talk about the project, budget, time frame, material, site/location, and other particulars. Together we then make a decision if we are a fit to move forward. For some projects, typically commercial or bulk production, this is the point where architectural renderings are, or have been, passed on to us. At this point the project can be in either the conceptual or planning stage.
  • Meeting and/or site visit
    In house samples are shown to familiarize the client with our material. Notes from the initial consult are reviewed for accuracy. Depending on the project, an initial and unofficial site survey may be done, measurements and photos may be taken. In some cases a loose estimate can be made, or we can inform the client if staying within their budget is attainable. This second step of meeting/site visit is pretty typical, after the consult, with private projects for homeowners, designers, project managers and similar seeking bespoke or custom work. At this point the project is typically in the planning stage.
  • Estimate/bid and contracts sent
    At this point a written estimate is provided along with a contract for review.
  • Deposit is collected
    If the estimate or bid is accepted the next step is the collection of the deposit.
  • Contractual obligations of the client are fulfilled
    This does not apply to all projects but in some cases the client must provide a color swatch, or an item to match, a sink for a counter knockout, or anything else that was discussed in the consult/meeting and accepted in contract.
  • Site survey
    If needed, an official and full site survey will be conducted at this point. Templates are made for counters and surfaces. 3D scanning may be done if needed. Photos may be taken again.
  • Shop drawings
    If the project calls for shop drawings then we produce them for approval by the client. Shop drawings are typically produced for commercial and/or public projects. Examples would be park benches, cladding, architectural elements, and similar. There are cases where we produce drawings for private projects as well. Examples would be sinks, tubs, intricate integral designs and similar.
  • Samples produced
    Samples are created to portray color, texture, or for other reasons outlined in the contract and are shown to the client.
  • Manufacturing begins
    Once all of the steps above that are relevant to the project are done, we begin the manufacturing phase of the project.
  • Updates
    Depending on the scope of the job, typically in commercial or bulk production, or where there is a tight hard deadline, we send regular, sometimes daily, updates to our clients so they know exactly where we are at in terms of production. In private projects, or bespoke work, the updates are sent as needed as relevant to the project and the timeline. We are firm believers in wide open lines of communication throughout the process. As a general rule, updates are sent as benchmarks are hit throughout the project.